Quotations are firm for 30 days after date of quote subject to sighting of material. Afterwards they are subject to any increases in charges/fees or print costs. Additional changes or departure from the brief will charged at the normal production rate.
An authorising email or signature of approval is required by the client before printing of any new artwork can proceed. While all care is taken E-Assistance will not be held responsible for any errors or omissions discovered after customer approval, however we do take all possible care in our proofing process. E-Assistance will not accept any responsibility for errors or omissions after the Client has given written approval to proceed with printing or delivery to a Newspaper for publication.
Whereby the Client or their Agent requests further modifications or changes after the completed work has been sent off for printing the Client or their Agent agrees to pay additional costs that may arise.
Colour variations between proofs and the finished product is quite common. Where practical only CMYK colour breakdowns are used in the design process of full colour brochures etc. Colours also change when printed on different paper stocks due to the absorption of the inks. If exact colour reproduction is deemed crucial, a highly accurate colour proof will be obtained for an extra charge. This may add a day or two to production time. Pantone colours they specify may alter slightly when converted to CMYK due to limitations of the four colour process. Please note that PDF proofs emailed to the Client are an indication only and may differ slightly from the finished printed article.
Artwork production time is generally between 24 - 48 hours for small or medium size jobs. However this may vary according to the current workload.
Products vary due to print availability and stock. E-Assistance reserves the right to find suitable alternatives.
It is the Client's or their Agent's responsibility to make sure that copyright is not being infringed at all times. E-Assistance accepts no responsibility for any wilful misleading information or material provided to E-Assistance by the Client or their Agent which infringes any copyright law.
Should the Client cancel the project at any stage after project commencement the deposit will be non-refundable regardless of the amount of work produced. Either party may terminate this agreement by giving 7 days notice in writing if the terms of engagement are breached. Should such notice be given, the amount to be paid to E-Assistance will be based on the amount of work performed at the date of termination. Legal action will be pursued for unpaid invoices.
E-Assistance will at our expense fix bugs or errors that may arise in our work. This does not cover any alterations or additions to the work produced. Nor does it include rectifying work altered by third party members or problems arising from technical issues with the hosting/server provider or the chosen Content Management Systems used such as Wordpress, Joomla or Drupal.
It is our express opinion that Open Source Content Management Systems such as Wordpress, Joomla or Drupal are buggy and prone to Cyber attacks. These CMS's rely heavily on Plugins to make them functional and many are prone to Hackers.
© 2023 E-ASSISTANCE OVER 19 YEARS IN BUSINESS | ABN: 83 110 984 798
Phone (02) 4729 1623 | 5 Arcturus Close, Cranebrook, Penrith NSW, 2750, Australia